FAQs

📖 Frequently Asked Questions (FAQs)

1. How long does shipping take?

Orders are typically processed within 1–3 business days. Shipping times vary by destination:

  • U.S. Orders: 5–10 business days
  • International Orders: 10–20 business days
    Please note: Shipping times may vary during peak seasons or holidays.

2. How do I track my order?

Once your order ships, you'll receive an email with a tracking number. You can click the link in the email to view your shipment status. If you haven’t received your tracking email, check your spam folder or contact us through our contact page.

3. Can I change or cancel my order after placing it?

We process orders quickly, so please contact us within 12 hours if you need to make changes. Once the item is shipped, we’re unable to modify or cancel the order.

4. What is your return policy?

We offer a 30-day return window for most items. To be eligible for a return:

  • The item must be unused and in original packaging
  • You must request the return within 30 days of delivery
    Visit our Returns & Exchanges page for full details and instructions.

5. What should I do if I receive a damaged or incorrect item?

We’re so sorry! Please contact us within 7 days of receiving your package. Include photos of the damaged or incorrect item and we’ll make it right — either by sending a replacement or issuing a refund.

6. Do you offer free shipping?

Yes! We offer free standard shipping on orders over $50 USD. Be sure to check our Shipping Info page for more details and updates.

7. Do you ship internationally?

Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location.

8. Are your clothes true to size?

We do our best to provide detailed size guides on each product page. Please check the size chart before placing your order. If you’re unsure, feel free to reach out to us for help.

9. Can I use more than one discount code?

Only one discount or promo code can be used per order, unless otherwise stated. Be sure to apply for the one that gives you the best deal!

10. How can I contact customer support?

You can reach us via our Contact Us page. We typically respond within 24 hours, Monday through Friday.